> 4 SERVICES AVAILABLE TO TERTIARY INSTITUTIONS
Tertiary Institutions can choose one or a combination of the services below:
> Historical Debt: Collection of fees from ex-students.
> Current Debt: Collection of fees from currently registered students.
> Contract Student Debt: Collection of fees where students are currently registered, but still have previous year's fees outstanding. These students will sign an agreement or debit order upon registration for current year.
> Total Fee Solution: If you wish Debt Tracker to take full responsibility for the collection of ALL fees on your behalf.
> ONLINE TRACKING
Both debtors and clients can login to our website and monitor the progress of their matter any time, anywhere.
> TRACING
You may have the need to update your records from time to time. We offer a tracing service to obtain the required information.
> LEGAL PROCEEDINGS
Although we specialise in the soft/pre-legal collections, we also have a network of attorneys across South Africa if you need to proceed to hard/legal collections. We negotiate costs and rates on your behalf and facilitate the entire process. This includes providing instructions, drafting documents, entering into settlement negotiations and the acceptance and processing of all payments made to our attorneys.
> ADVERSE LISTINGS
We provide the service of registering/ listing a defaulting debtor at all the registered credit bureaus, as provided by the National Credit Act, 34 of 2005. This will only be done if all the requirements of the National Credit Act have strictly been adhered to. We also attend to the de-listing process, once the debt has been settled.
> DEBIT ORDER INSTRUCTIONS
We have a debit order facility available at all times. The activation of it is almost instantaneous and at present we have a 78% success rate.
> BURSARIES AND SPONSORS
We have observed that some students are suffering financially due to unfulfilled obligations in the case of bursaries and sponsorships. Through our trained and experienced staff we can make contact with the sponsor and courteously remind them that their obligations remain unfulfilled.
> REPORTING
We send you a monthly report, as well as a quarterly status update.
Our clients include:
- > University of Kwazulu Natal
- > University of Limpopo
- > University of Venda
- > University of Fort Hare
- > University of Zululand
- > Vaal University of Technology
- > Mangosuthu University
of Technology - > Walter Sisulu University
- > Cida City Campus
- > TSiba Education
- > Milpark Business School